Legal Documents

Dhaka89 Privacy Policy — Your data is safe with us

When you join dhaka89, you share certain information with us. This policy clearly explains where that information goes, who can see it, and how long it's kept — no hidden clauses.

Last Updated: January 2026 Published in Bengali
Core Security Principles
Your data is never sold to third parties
Data secured with 256-bit SSL encryption
Request Data Deletion at Any Time
Only the Necessary Data Is Collected
Security is regularly audited by third parties

Our Commitment to Protecting Your Privacy

Why dhaka89 Handles Data Differently

Minimal Data Collection Policy

Dhaka89 only collects information that is genuinely necessary to provide our services. We never ask for data we don't need — your privacy matters more to us than business.

Military-Grade Encryption

All your data and transactions are protected by 256-bit SSL encryption — the same standard used by banking systems. Your information on dhaka89 is secured to that same level.

You Own Your Data

You have the right to view, correct, or request deletion of any information dhaka89 holds about you at any time. No one may use it without your permission.

Selling Your Data Is Strictly Prohibited

Dhaka89 never sells or rents your personal data. It is not shared with advertisers or third parties for marketing purposes.

Data is deleted after a set period

When an account is closed or a retention period expires, data is automatically deleted from our database. No information is kept beyond what is legally required.

Independent Audit & Certification

Dhaka89's data security systems are regularly audited by independent third-party experts. We are committed to maintaining internationally recognized data protection standards.

01 What Information We Collect

When you register and use dhaka89's services, we receive certain information. We group this into two categories — what you provide directly, and what is collected automatically.

Data Type Example Why It's Collected
Identity-Related Full name, date of birth, NID number Age Verification & KYC
Communications Email, Phone Number Account Security & Notifications
Financial Information Mobile Pay number, bank account Deposit & Withdrawal Process
Device & Network IP address, browser type Security & Fraud Prevention
Usage History Betting history, login times Account Records & Dispute Resolution

We never store your full bank card number or PIN. Payment details are sent directly to certified payment processors.

02 How We Use the Information We Collect

At dhaka89, your information is used only for the specific purposes listed below. It is never used for any additional or unauthorized reason.

  • Account Management: Used for registration verification, login security, and managing account settings.
  • Payment Processing: Relevant financial details are used to process deposits and send withdrawals.
  • Customer Support: The support team may access your account information to resolve an issue — but only to the extent necessary.
  • Security & Fraud Prevention: Detects unusual transactions or login activity to keep your account secure.
  • Legal Obligation: Certain data must be retained to comply with government or regulatory requirements.
  • Service Improvement: Analyzing anonymized and aggregated statistics to improve the user experience.

Dhaka89 never shares your personal information with third parties for marketing or advertising purposes. Any email or SMS we send is strictly related to your own account — such as deposit confirmations or bonus notifications.

03 Who Your Data May Be Shared With

Dhaka89 never sells your data. However, limited information may be shared with trusted third parties as necessary to operate our services:

  • Payment Provider: Only the information necessary to complete transactions with Mobile Pay, Nagad, or your bank.
  • Game Software Provider: Partner companies operating Live Casino or slots games only receive the data needed to run those games.
  • Regulatory Authority: We may be legally required to disclose information under instruction from a licensing authority or law enforcement agency.
  • KYC Verification Provider: A certified third-party service may be used for identity verification.

Your information is not shared with anyone outside the cases listed above. We have privacy agreements in place with all third-party service providers.

04 Cookies & Tracking Technologies

Dhaka89.bet uses browser cookies — small text files stored in your browser that help the site remember your preferences. We use three types of cookies:

Cookies can be disabled through your browser settings, though some features (such as staying logged in) may not work as a result.

05 How Long Your Data Is Retained

Dhaka89 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

  • Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
  • Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
  • Customer Support Contact: 2 years after the issue is resolved.
  • Cookies & Session Data: At the end of the session or up to 12 months, whichever comes first.
  • KYC Documents: Up to 5 years after account closure.

Once the legal retention period ends, your data is securely destroyed — including removal from backup servers within a defined timeframe.

06 Your Data Rights

You have a number of important rights regarding your personal data on dhaka89:

👁️
Right to Access
To find out what information we hold about you, simply submit a request to our support team.
✏️
Right to Rectification
You may request corrections to any inaccurate or outdated information at any time.
🗑️
Right to Erasure
Once the legal retention period expires, you may request that your data be deleted.
🚫
Right to Restrict Processing
You have the right to request that we stop using your data for specific purposes.
📦
Data Portability
You can request a copy of your data in a machine-readable format.
📢
Right to Lodge a Complaint
If you are dissatisfied with how your data is handled, you may raise a complaint with our support team or the relevant regulatory authority.

To exercise any of these rights privacy@dhaka89.bet Email us at the address provided or reach out via live chat. We will respond within 30 days.

07 Children's Privacy Protection

Dhaka89 services are strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If we are informed that a minor has registered an account, that account will be closed and all associated data will be deleted as quickly as possible.

If a parent suspects their child is using this platform, please contact support@dhaka89.bet immediately.

08 Special Protection for Payment Information

Financial data is the most sensitive of all. dhaka89 has dedicated measures in place to protect your payment information:

  • Full bank card numbers or PINs are never stored on dhaka89's servers.
  • Mobile Pay and Nagad payments are processed directly through each platform's secure API.
  • Transaction records are stored in an encrypted database.
  • Payment processing is handled through PCI-DSS compliant partners.
Your Payment Path:
Your Mobile Pay
→
Encrypted API
→
Payment Gateway
→
Your Balance
09 Our Response to a Data Breach

While dhaka89 maintains the highest security standards, we have a dedicated response procedure in place for any cybersecurity incident that may occur.

  • The relevant regulatory authority will be notified within 72 hours of detecting an incident.
  • Members who may be affected will be notified via email or SMS.
  • You will be transparently informed about what data was affected and what steps are being taken.
  • Free identity protection services will be arranged if needed.

Dhaka89 believes that transparency is paramount in situations like these. We are committed to being honest with our users at all times.

10 Privacy Policy Updates

Dhaka89 may update this Privacy Policy as needed. When changes are made:

  • The "Last Updated" date at the top of this page will reflect any changes.
  • If significant changes are made, you will be notified proactively via your registered email.
  • Continued use of the site after changes take effect constitutes acceptance of the updated policy.

For any questions or concerns, please contact us: privacy@dhaka89.bet Or About Us Visit the support page for contact details.

FAQ

Frequently Asked Questions About Payments & Betting

dhaka89 displays odds in decimal format — the simplest method available. Here's how to read them: Your stake × odds = total return।

Example: A ৳1,000 bet at odds of 2.50 returns 1,000 × 2.50 = ৳2,500 if it wins. That includes your ৳1,000 stake, with ৳1,500 as profit.

A simple way to think about it — the higher the odds, the lower the chance of winning, but the bigger the payout. 1.01 means an almost certain win with very little profit; 5.00 means a low-probability outcome but a much larger return if it lands. You'll find more examples on dhaka89's Betting Tips page.

Typically, a Mobile Pay or Nagad deposit arrives in your dhaka89 account Within 5 Minutes It usually arrives promptly. During late-night hours or peak times, it may take up to 15–20 minutes.

If 30 minutes have passed and the balance still hasn't appeared, have the following ready: your Mobile Pay transaction TrxID, the time of transfer, and the amount sent. Then contact us via live chat or at support@dhaka89.bet with those details.

In most cases, the issue comes down to sending to the wrong number, a network delay, or a bank verification process on larger transactions. The support team can track your TrxID and typically resolve the issue within 2 hours. If the money was sent to the wrong number, dhaka89 cannot intervene directly — you will need to contact Mobile Pay customer care.
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