Legal Documents

Dhaka89 Terms & Conditions — A Complete Guide to Using Our Services

Please read these Terms & Conditions carefully before using any of dhaka89's services. By registering, you confirm that you have read and agreed to these terms.

Last Updated: January 2026 Published in Bengali
Quick Points
Users must be at least 18 years of age
One Account Per Person
Specific wagering requirements apply to bonuses
KYC verification is mandatory before withdrawal
Account closure due to fraudulent activity

Why Knowing the Rules Matters

These terms are designed to protect both you and dhaka89

Your Rights Are Protected

Dhaka89's rules and policies clearly set out what benefits you're entitled to, how to access them, and what to do if something goes wrong — no room for ambiguity.

No hidden fees or surprises on payments

Deposit and withdrawal methods, limits, and processing times are all communicated upfront. No unexpected surprises.

Transparent Bonus Terms

Every bonus comes with clearly stated wagering requirements, validity period, and eligibility criteria — so there are no surprises down the line.

Why KYC Verification Is Required

Identity verification is for your own protection — to ensure no one else can withdraw funds from your account.

Fair Betting Guaranteed

Game outcomes at dhaka89 are RNG-certified and regularly audited by independent third parties. Every odds calculation and result is fully impartial.

Our Responsible Gaming Commitment

Dhaka89 is committed to keeping betting a form of entertainment. Tools for setting limits and taking breaks are always available.

01 General Terms

By accessing dhaka89.bet or using this platform, you confirm that you have read, understood, and fully accepted these Terms & Conditions. These terms constitute a legally binding agreement between dhaka89 and its users.

Dhaka89 reserves the right to update these terms and conditions at any time. Continuing to access the site after changes have been made constitutes acceptance of the revised terms. We recommend checking this page periodically for updates.

Although these terms and conditions are written in Bengali, the English version shall prevail in the event of any legal interpretation.

02 Account Registration

Registration is required to use dhaka89's services. All information provided at the time of registration must be truthful, accurate, and complete.

  • Each individual may only open one account. If multiple accounts are found, all of them will be closed and any balance may be forfeited.
  • Keep your account password and login details strictly confidential. Sharing your account with anyone else is strictly prohibited.
  • Accounts may not be transferred or sold to any third party.
  • Any changes to personal details (phone number, email, etc.) must be reported to dhaka89 as soon as possible.
03 Age Verification & KYC

Dhaka89's services are strictly for individuals aged 18 and above. If a minor accesses this platform, full responsibility lies with their parent or guardian.

Completing KYC (Know Your Customer) verification is mandatory before making a withdrawal. The following documents must be submitted:

  • A clear photo of your National ID (NID) or passport
  • A utility bill or bank statement (issued within the last 3 months) as proof of address
  • Proof of payment method ownership (where applicable)

KYC verification is typically completed within 24–72 hours. Withdrawals may be on hold until verification is successfully completed.

04 Deposits & Withdrawals

Dhaka89 supports transactions via Mobile Pay, Nagad, Rocket, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

Transaction Type Minimum Amount Maximum Amount Processing Time
Deposit ৳200 ৳1,00,000 Instant
Withdrawal (Standard) ৳500 ৳50,000 1–24 Hours
Withdrawal (VIP) ৳500 ৳2,00,000 15 minutes – 1 hour
Bank Transfer ৳1,000 ৳5,00,000 1–3 Business Days
  • The deposit and withdrawal methods must be the same where applicable.
  • Withdrawals may be withheld if the account does not show sufficient betting activity (i.e., wagering requirements have not been met).
  • Dhaka89 reserves the right to place a hold on withdrawals and conduct an investigation if any suspicious or fraudulent transaction activity is detected.
05 Bonuses & Promotions

Each bonus offer at dhaka89 comes with its own terms and conditions. The general rules that apply to all bonuses are outlined below:

  • Each bonus must meet specific wagering requirements before it can be withdrawn.
  • The welcome bonus is available to first-time depositors only and can be claimed once per account.
  • Any unused portion of a bonus will be automatically forfeited once it expires.
  • It is not possible to have multiple deposit bonuses active at the same time.
  • Dhaka89 reserves the right to void bonuses and any associated winnings if bonus abuse or fraudulent activity is suspected.

dhaka89's decision on all bonus-related matters is final. If you have a dispute regarding a bonus, please contact our support team.

06 Betting Rules

Dhaka89 offers Sports Betting, Live Casino, and slots. Each section has its own specific rules, which can be found in detail on the respective section's page.

  • Bets placed are generally final and cannot be changed or cancelled; however, where the cash-out feature is available, partial cancellation may be possible under specific conditions.
  • If an event is cancelled for any reason, the staked amount will be refunded.
  • Live odds may change once a match is underway — bets will be settled at the odds in effect at the time the bet was placed.
  • Dhaka89 reserves the right to void any bet placed with incorrect odds resulting from a technical error.
  • A maximum withdrawal limit may apply to jackpot winnings from slots.
07 Prohibited Activities

The following activities are strictly prohibited on dhaka89 and will result in permanent account closure if found:

  • Using funds obtained through money laundering or illegal sources
  • Using Multiple Accounts to Abuse the Bonus System
  • Using software bots or automated systems to place bets
  • Attempting to manipulate odds or game systems
  • Placing bets using insider information on any match or event
  • Placing bets from or on behalf of another person's account
  • Attempting to hack or gain unauthorized access to dhaka89's systems

Any such activity will result in forfeiture of the relevant balance and winnings, and legal action may be taken if necessary.

08 Account Suspension or Closure

Dhaka89 may temporarily suspend or permanently close an account under the following circumstances:

  • Upon evidence of a Terms & Conditions violation
  • If KYC verification is incomplete or documents are found to be fraudulent
  • Upon detection of unusual or suspicious transactions
  • At the user's own request (self-exclusion)
  • Extended period of inactivity (more than 12 months)

Any valid balance remaining at the time of account closure will be returned once verification is complete — however, this may not apply if the account was closed due to a breach of terms and conditions.

09 Responsible Gaming

Dhaka89 believes betting should be purely for entertainment. To ensure it never becomes a source of financial or emotional harm, we provide a range of tools:

  • Deposit Limits (Daily, Weekly, Monthly)
  • Setting Betting Limits
  • Temporary or Permanent Self-Exclusion
  • Reality Check — periodic session-time reminders at set intervals

If you feel your betting habits are getting out of control, please Responsible Gaming Visit the page or contact our support team.

10 Dispute Resolution

In the event of a dispute between a user and dhaka89, the matter should first be referred to our support team for resolution. To submit a complaint:

  • Contact us directly via Live Chat (available 24/7)
  • Send a detailed email to support@dhaka89.bet
  • An initial response will be provided within 7 business days of receiving your complaint

If a dispute cannot be resolved through support, it will be referred to an international arbitration body. In all cases, the decision of dhaka89's licensing authority is final.

11 Privacy Policy

Dhaka89 is committed to protecting the personal information of its users. To learn more about how your data is collected, stored, and used, Privacy Policy Read the page.

In short: dhaka89 never sells your personal information to third parties. Certain data may only be shared for payment processing purposes or as required by law.

12 Changes to Terms

Dhaka89 reserves the right to update these Terms & Conditions at any time. For significant changes, notice will be sent to your registered email address or posted on the site.

Continued use of the site after any changes have been made will be taken as acceptance of the updated terms. If you do not agree to the new terms, you have the option to close your account.

The "Last Updated" date at the top of this page is always visible — check it to see whether the terms have been recently revised.

FAQ

Frequently Asked Questions

Yes, absolutely. dhaka89 is built with a mobile-first approach, so you can access the full site from any smartphone browser — Chrome, Firefox, or Samsung Internet — without needing the app. Simply open dhaka89.bet in your mobile browser and the site will automatically load in a mobile-friendly layout.

Deposits, betting, withdrawals, and VIP point checks can all be done through the browser with the same convenience as the app. However, if you'd like to receive notifications or want a faster experience, installing the app is recommended. Using your browser's saved password feature also eliminates the hassle of logging in each time.

To view all ongoing promotions on dhaka89, Promotions and Latest Promotions — There are two pages. The "Promotions" page shows all currently active offers in one place, while the "Latest Promotions" page features newly added or limited-time deals.

As for updates — promotions on dhaka89 generally fall into three categories: permanent offers (such as weekly cashback and daily free bets), seasonal offers (tied to events like IPL, the World Cup, or Eid), and flash offers (lasting 48–72 hours). Permanent offers run year-round, but flash offers can appear with little or no notice. Keep your app notifications turned on so you never miss one.
Done reading the terms?

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